Is it possible to make the required fields in BugTracker show up when users go to add a bug in Desk? If not, I'm not totally sure what the point of having these required fields is in the first place. Not being able to require users to provide certain information is a bit problematic when it comes to reporting bugs.
As far as my second question goes, is it possible to have BugTracker fields automatically populate with relevant customer information pulled from the ticket such as the contact's name and information entered in a custom field about his website? I see there is a CRM integration, but I'm not seeing anything about a Desk integration. Is it possible to populate customer info from a ticket by using Desk's placeholders?
Y'all have made such wonderful integrations that send all relevant information from one Zoho product to another that cases like this where there is no discernible information about the customer displayed right within a bug is a bit jarring.
I know I've said it before, but I'll say it again: thank y'all for making such wonderful products, putting up with tons of questions, and being so prompt in your support responses!