On Zendesk we used to be able to hover over the ticket and see what the message was before we clicked on it.  With zoho desk it includes the title but not the actual message.  Is there a way to change this so we can hover over and see the messaage.  I know theres a way to have ticket peek but that involves clicking and loading up the screen which is how we are doing it now but hoiping theres a way to do it whilst just hovering over the ticket.