Priority filter in the help centre contains only default values

Priority filter in the help centre contains only default values

Hello,

for the standard ticket field "Priority" we do not use the default values (high, medium, low).



You are completely free to choose which entries to add to the list.:



In the portal, only the default values are displayed, which can then be selected for filtering. Of course, this is complete nonsense if you have intentionally changed these values in order to adapt the priorities to the purpose of use.


If DESK allows the values to be changed (without warning or information), then these changes should be taken into account globally. It cannot be that such a setting makes other parts of the system completely unusable.