Bonjour,
J'ai créé un sous
formulaire dans les champs personnalisable de la CRM :
Cela m'a créé un
tableau que je retrouve dans mes fiches prospects :
Pour le moment aucun
problème, j'ai le résultat que je souhaites.
Mon objectif est de mapper et faire redescendre ces informations quand un
formulaire de mon site web est rempli. Pour cela je vais dans Zoho Forms, je
crée une section "sous formulaire pour mappage CRM" avec l'onglet
champs avancée :
A l'intérieur, je
retrouve les camps que je souhaite mappés :
A l'intérieur de ces
champs, on retrouve les informations que je souhaite faire afficher dans Zoho
CRM :
Maintenant que j'ai pu
définir toutes mes propriétés, je passe dans l'onglet "Intégration"
et je vais mapper mon sous-formulaire Forms avec celui de Zoho CRM
Pour moi tout est ok
j'ai réalisé la pratique correctement, étape par étape.
Je fais un test, je
vais dans ma fiche prospect. Et je trouve le tableau vide avec aucune entrées
:
Je vais checker une
fiche où aucune demande n'a été faite et l'affichage est différent :
Sur la fiche où aucune
demande n'a été faite, il y a mentionné "Aucun enregistrement trouvé"
et sur celle où a été faite le test cette information n'est pas mentionnée,
comme si CRM comprend qu'il y a des champs à mettre mais ne les affiches
pas.
Pouvez-vous m'aider ? Comment faire redescendre les informations dans ma fiche
pour qu'elles soient visibles ?
Merci à tous !
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