When I add it to Gmail the Verification email never reaches Zoho Support as a ticket.

I also configured the Email Routing in the Google Apps admin console following the handbook you have.

Also tried with the "Spanish" version of the email: soporte@mycompany.com to soporte@mycompany.zohosupport.com

Also tried to send an email directly to " soporte@mycompany.zohosupport.com" and " support@mycompany.zohosupport.com" but didn't create the ticket.

I can create a ticket from the "Support Portal" but not via email.


Thanks for your help!