I have a list of values under a custom field pick list (under Tickets) , and when I needed to rename one, I noticed two problems:

Scenario: Under Custom field Account Name H-P, I had a value called NIYAMA by Per AQUUM, now I replaced it with Niyama Private Islands Maldives.

1. It did replace it on the custom field pick list, but not on the actual selection when creating / modifying a ticket

Pick List under Settings:

Pick list selection when modifying a ticket, the NIYAMA by Per AQUUM should not be listed:

2. Also, the value on created tickets where this has been affiliated with did not change automatically. I believe this should change as it is not a free form text, but a set value.

I've sent an email but have yet to receive a response.

Thanks,

Jordanne