Product List in Desk - sync with CRM
Hi, I have Product Sync enabled in Desk with CRM. I have selected only certain products from a view I have created in CRM which is what I would like synchronised. However, all products from CRM are showing in the Product field in Desk. Some products are relevant in CRM and not Desk. I would like the sync enabled to be able to see tickets relating to products in CRM.
I can update the product list in Desk and pause the sync with CRM, but this is not what I want.
Can I have only some of my products in CRM synchronised to Desk?