Hi,

Customers are not receiving an e-mail notification when they submit new tickets, nor a receipt when they submit a reply.

In the Notifications Rules, I made sure "Receiving a new ticket" and "Receipt of ticket reply" are both enabled. "Receiving a new ticket" was previously enabled and "Receipt of ticket reply" was initially disabled.

The "Closing a ticket" is working, customers are receiving this e-mail when a ticket is closed.

I made sure the "From" address in the e-mail template form is selected. I am using a test e-mail account on which I made sure focused/important inbox is not active, as well as I checked the spam/junk folder.

Are these options dependent on a specific Zoho Desk plan?

Thanks.