I was wondering if zoho has the ability to pull and show reports for our day to day ticket flow? I come from a zendesk shop, and I know zendesk offers the ability for all agents to view up to date reports on their closed tickets, open tickets, and pending tickets, but in a live view. We're trying to gather as many metrics as possible with ZOHO ticketing. What are the options provided?

Thanks!

Seve Zavala