Request search not working in zoho one interface, but is working at zoho.com/desk

Request search not working in zoho one interface, but is working at zoho.com/desk

Request search not working in zoho one interface, but is working at zoho.com/desk

Searching for the same ticket:
when searching from zoho one:   no results.
when searching from zoho.com/desk  correct results.

See video