Currently we have 15 agents in our Zoho Desk. All employees have different roles and profiles, so not every employee is allowed to view every department. We have restricted the agent profiles to the allowed departments, which works fine. The only problem is, when an agent creates a ticket, it is still able to select every department, also the departments they're not allowed to view.

Allowed departments:

Selectable departments:

Is there any way to fix this problem?

Thanks in advance.

Kind regards,

Yorick