Round Robin Exclusions Based on Days of the Week
I have a team that works regular shifts. Rather than have them mark themselves as offline, would it be possible to create an assignment rule based on days of the week?
For example.
Agent 1 - Works Mon-Fri
Agent 2 - Works Tue-Sat
Agent 3 - Works Wed - Sun
Can I create a series of rules that excludes these agents from round robin based on the days that they work?