Run Round Robin Feature After Record Has Been Created
I am new to the Zoho Desk program and have run into a unique need right away. It appears that the Round Robin feature only works when a new ticket is received. In our use case, each ticket needs to be reviewed and fields updated prior to assigning to our agents (using round robin logic). Am I correct that the system, as designed, will not accommodate this need? Is there a way to call the Round Robin feature via custom functions?