I have SAML configured and working with my AD.  HOwever when my users submit a ticket for the first time by sending an email their contact name shows up as their first part of their email address.  Is there a way for this to use their full name instead?  Its not a huge deal for the users that have an email format of first.lastname but some have firstinitail.lastname.  For example the first user in the list below was this way and i manually changed this.  I dont want to do that for everyone.