See new tickets for all departments on one page

See new tickets for all departments on one page

Hi,

I am new to Zoho and have several questions. Let's start with my first question:

I have set up 3 departments for each Language I serve (German, English, Italian). I have also set up automation that tickets sent in one of these languages are filtered automatically to the specific department.

However, now when I log in to Support, I see ONLY the tickets of the selected department or the main username. I always have to click on the department (which is next to the company name on top) to see the new tickets for the selected department.

Is there a way I can see ALL new tickets for ALL departments on one page? I am the only agent and handling all departments, but I still want to have the department structure as it is now.

Thanks, mac