Hi, 

We recently moved to ZOHO desk (from just using e-mail). Now we are looking for a way to send out e-mails from a ticket to someone else. For example, customer is asking us for a specific product. From the ticket we would like to send an e-mail to our supplier to aks for availability. We although only have the option forward or reply in our screen. Is there a way to start a complete new thread with a third party within the ticket ? I do not really like to use the forward option as it is also forwarding my customer's details to my supplier (unless I clean it of course) 

Any ideas or workarounds? 

Regards, Arno