Set resolution mandatory field

Set resolution mandatory field

Hi, 
i have 2 questions:) :
- i want to set the resolution field mandatory before close the ticket. Because for now, i can close the ticket without writing how i solve it
- how can i setup zoho desk to receive ticket by email(e.g. clients sent email to support@mydomain.com) and it create a ticket in zoho desk

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      Hi,  i have 2 questions:) : - i want to set the resolution field mandatory before close the ticket. Because for now, i can close the ticket without writing how i solve it - how can i setup zoho desk to receive ticket by email(e.g. clients sent email to support@mydomain.com) and it create a ticket in zoho desk

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