Hi,

I want to use Zoho desk multi-branding to provide an internal help center for staff.

I want my agents to be able to login to the help center, view KB articles ("how to use the office printer" for example) and add tickets (internal IT support tickets for example).

The help center must be private and therefore require registration to access.

Agents will also of course be logging into the main helpdesk to process tickets from external customers.

The help center will be hosted on a mapped domain, e.g. "https://staff.mydomain.com/portal/"

Is this possible?

I have tried adding an agent's email addresses as a user for an internal help center I have setup, but I'm not allowed to do so.

Thanks, Dave.