I was having a look through the Desk integration to Zoho CRM, what I am looking for is what is possible in a 2-way sync between the two programs.  Currently we have two different teams, one would use Desk primarily while the other would use CRM.  If users in Desk update certain values against the customer and/or account record such as notes (i.e. - customer is now on "Non-Support" as of 23.10.2017 and the status would suit) - can the matching CRM record receive that information and update that accordingly? 

Also is it possible to assign  tasks to users in the CRM portal with events that occur in the Desk portal? Any advice would be very much appreciated.  Please note we have Zapier to facilitate some automation if required. 

Regards