Hello Zoho People Product Team,

We would like to submit a feature request regarding the shift assignment and management view in Zoho People to provide greater operational flexibility.

Current State: Employee-Centric Grid

Currently, shifts are managed through a layout where the individual is the primary anchor.

• Rows: Represent individual employees (e.g., Vignesh TK, Aditi A).

• Cells: Display the specific shift name and time assigned to that person (e.g., "General 9:00 AM - 6:00 PM").
  
  
  
  

• Limitation: This view makes it difficult to see at a glance if a specific time block is understaffed, as the data is fragmented across different rows.

Proposed Feature: Shift-Centric (Coverage) View

We request an alternative view that pivots the data to focus on time-slot occupancy.

• First Column: Represents the Time/Hours or specific shift names (e.g., "Morning Shift: 08:00–11:00").

• Grid Blocks: Represent the Employees assigned to those specific hours.

• Coverage Indicators: Include a "Mapped / Total" ratio (e.g., 2/4) at the top of each day to immediately identify staffing gaps.

• Visual Placeholders: Use "Null" or "Unassigned" cards within the time blocks to highlight where headcount is missing.
  
  
  
  
  When clicking on the Null field there will be a dropdown list of the employees that the manager can map to the relevant shift - i.e. not on vacation, id not already at a shift on the same time etc.

Use Case & Value

A shift-centric view would:

• Identify Gaps Instantly: Managers can see if the "Noon Shift" is understaffed without scrolling through every employee row.

• Improve Operational Planning: Simplifies scheduling for teams working in rotations or multiple daily shifts.

• Balanced Staffing: Clearly shows when too many or too few people are assigned to a specific hour.

This enhancement would significantly improve the usability and efficiency of shift scheduling for support centers and operations teams.

Thank you for considering this request.

Kind regards,
Ram