Hello!

Our team frequently uses comments for internal discussion about open tickets -- how to solve the issue, how to respond to the customer, asking for input from other departments, etc. We also use blueprints exclusively.

When composing a reply during a blueprint transition, oftentimes we need to reference what was said in a private comment. But the only way to view comments while drafting a reply is to close the blueprint, which destroys the drafted reply.

This means our agents are implementing some painful workarounds, eg:

- Copy the drafted reply to the clipboard > close blueprint > read comment > reopen blueprint > paste draft

- Copy relevant comment > paste in an external text editor for reference while drafting a reply
- Open all tickets in two browser tabs

This really hinders productivity in Desk -- can private comments be shown during blueprint transitions?