Hi!

We have been working with Desk for half a year now - we have several internal departments and one for our customers. One of those internal departments is Zoho One related and our employees can send there their issues with Zoho. 

Very often our employees need help and ask to check a specific ticket from their department so I have to assign that department to my account, check the issue and then unassign the department. It's quite annoying after some time so could you check whether there is a possibility to give an access to all tickets for super administrator without a need to assigning all departments?

BTW I don't want to assign all departments to my account because then I will receive a hundreads of notifications...Sharing a ticket option is quite ok but often I have to check something which isn't related with any ticket.