"Snippet" when responding to a ticket

"Snippet" when responding to a ticket

I see the new 'Snippet' feature when I am responding to a ticket.

This can be very beneficial as currently we use our own Outlook to respond back to a lot of tickets, because we have predefined responses saved as Signature files.

I understand how we create new Snippet entries, but how are we to insert them into our response? The only way I see is to cut/paste from the Snippet entry into the Email body.

Thanks