Are solutions in Zoho only linked to a single department. I was under the impression solutions were global and not isolated to departments. So, if this is the case, is there any way to share solutions between departments or is that only a 1 to 1 relationship. We were using Solutions as our Knowledgebase within Zoho support, however, the Dept separation is going to be an issue.
If not possible, we'll look at some other options for the KB information, specifically the Zoho Wiki service.
Thanks for any insight!
Brandon Townsend