From time to time, we build and ship small changes that improve your Zoho Support experience. Over the next 3 weeks, we'll be making one such change to our Custom Views functionality.
Currently, custom views for requests can be created without specifying a status. Pretty soon, we're making 'status' a mandatory field while creating custom views for requests. This change will happen in the last week of December 2013.
We've observed that users create custom views to observe and track open requests, most of the time. There seem to be little or no indication of users wanting to see both closed and open requests in a single custom view.
Existing custom views will be migrated to this setting in the format mentioned below.
- Custom views with no status specified will show only OPEN requests.
- Custom views with OPEN status specified will continue to show OPEN requests.
- Likewise, custom views with CLOSED status specified will continue to show CLOSED requests.
- Custom views with 'OPEN or CLOSED' status specified will show only OPEN requests.
- Custom views with unknown statuses specified will show only OPEN requests.
This change will affect only custom views within the requests module. Everything else will stay as-is.
If you experience some difficulty because of this, feel free to let us know in the comments section.