I am using zoho support for ticket tracking purpose I have noticed few facts :

1. When a new ticket creation request is sent over the mail the people in the CC are not intimated of the ticket number details - I mean autoresponse.

2. When I forward the mail to someone over mail from the portal once ticket created,as an admin I notice that the ticket number tag is absent in the mail subject of the reciever.

3. One more thing I like to know is is there a limitation on the number of clients contacts you can add to the client list in the customer portal? - I am using professional version with 5 active support representatives.

Thanks your help appreciated.

Rajeev Nair