Stop displaying ticket number in reply
Hello, I tried contacting support several times but I didnt have much luck, the thing is, I am starting to use zoho desk but I want to choose in which department I get the ticket numbers displayed and in which department I stop putting them there whenever I make a reply.
The thing is that when I reply in the subject it displays Re:[## 166 ##] (No Subject) where [## 166 ##] is the ticket number, and I want it to display it like Re:(No Subject).
I will be waiting for your response.
Best regards!