Subscription Access to Desk
Can you control access to certain areas of desk based on if a customer has a current support subscription with our company?
To explain, we sell support subscriptions to our customers allowing them to get Technical support on our products. If their support plan is not current they cannot submit tickets. Is there a way to control their access to desk so that if their subscription is expired they cannot submit a ticket? Also, it would be preferred if we can maintain a link between the CRM ( or if need be the subscription application) to dictate if their support is current or not and push that information to desk.
Could anyone else benefit from this feature?