Our registration form for requests for support is built in Wufoo and upon submission, an email with relevant information is sent to ZOHO and a ticket number is generated.

I noticed that beginning yesterday, the apparent source of the ticket shifted from Wufoo to the preferred email address in the Wufoo form.  This is great and I want to keep it this way, but I have no idea why it started and want to make sure we understand where that information is coming from.

I enabled Create contacts with the "Reply To" email address

but I do not see why this would change the information ZOHO is picking up from the Wufoo form.

Thanks for your insight.  We like the new contact information and want to know how to keep it.

Randall Iserman

212 437 8307