We have several of mailboxes set up that forward to Zoho Desk, but they are also the SMTP addresses in Zoho Desk form our system. When those send in a ticket, they also get the ticket notifications which adds extra clutter to the ticket. Is there a way to prevent this?

For example:

form@example.com is a mailbox that forwards to form@company.zohodesk.com 

support@example.com is also a mailbox for the same department and the default email for the notification emails (new ticket/close).

form@example.com is also set up to use our SMTP servers in Zoho Desk.

When a webpage form is processed it sends an email from form@example.com to form@example.com and that creates a new ticket, then support@example.com sends a response to form@example.com and the ticket not only gets the original email but the new ticket notification. 

Then when a ticket is closed, there is an endless loop since a response reopens the ticket and closing the ticket creates a response.

Is there a best practice way to prevent this loop?