Can I get an actual response from customer support that actually solves my problem.  I need my super admin account password reset since something got messed up during setup.  It says I cannot reset it myself and have to contact customer support.  I did.  Someone called me on Saturday and told me they couldn't do anything but should receive an email shortly with reset link.  I have yet to receive this email.  

This service is absolutely useless if support cannot be provided in a reasonable time, especially when it comes to something as important as access to my account.  The fact that telephone support could not help is also pointless.

Could understand delayed support for a free service, but I am paying for this service.  Please fix my issue ASAP, otherwise I will need to take my business elsewhere.