Hi there.

we create our own Template with Header and Placeholders. 

Is it possible to setup a template as default, when we answer on a ticket?

everytime when we answer on a ticket, we need to open first the templates and choose the right one and then we can type.

because when we type directly its sending the answer without template of course and only blank text. 

Only the public comment works with blank text - then the template for the public comment works (if notification is active for the contact).

But it's a little bit annoying to choose always first the template by an direct answer.

You know what i mean? 

maybe i'm only too blind to find some settings for this. 

Best

Matt