I am having an issue that has come about just today where my custom view ticket screens won’t update and refresh with either new incoming tickets or take them out of the custom view if I make an assignment or change status
We have 4 agents here and my account is the only one this is happening on.
On my PC I have tested logging into another agent’s account and assigning a ticket and that ticket then goes out of the view, if I log back into my account and do the same thing it stays in the custom view with the status or assignment change showing.
I have tested in various browsers and have concluded it’s specific to my account.