I'm trying to create template for my ticket, then I found some of the fields can't be saved. Zoho didn't report that I can't save it, but after saving, there is no update of the saved field.

I want to: 1. Save the Ticket Owner to Unassigned;

                2. Save the specific option from my customized pick list. (If I can't save this, I can't trigger my workflow automation)

Both of the fields failed to be saved even I tried to save them in separate steps. Any suggestions?