Tickets not posting when forwarded from Outlook Address
My team has recently moved over to Zoho Desk and is loving it for the most part. We however haven't been able to get Zoho to accept emails forwarded from our IT@ Outlook 365 email address to post as tickets. I've verified the forwarding functionality by testing it with various other email addresses. All email addresses that I've tested with have accepted the forwarded emails. To me, this means that Zoho is blocking it because of it's forwarded nature possibly. Unfortunately, I don't think there are any built in tools for IT professionals to review the mail/ticket logs within Desk itself (that I'm aware of). This should be added in the future, but in the mean time is there any other workaround for this, or way to research it to see if the problem can be rectified?