Time duration for Time based action limited to 1 hour..

Time duration for Time based action limited to 1 hour..

Hi ZOHO team,


                      I  would like  to set up  time based action for client response like the scenario is 
  
                      1. If the client not responded within 1 hour the status should not change. 
                      2. If the client  responded within 1 hour  status should change.

                       And I need this changes to take effect as soon as any reply from client but with 1 hour limit in time based action.I am getting all the changes after 1 hour, so i need a solution for this and kindly let me know if there is a option to get the response at once.

Thanks,
Gowdhaman,
Pointel Tech support