Tip #35- How to use Notifications in Zoho Assist to stay on top of session activities- 'Insider Insights'

Hello Zoho Assist Community! This week, we’re exploring Zoho Assist’s built-in notification system for improved visibility and accountability.

Keeping track of session activity is crucial, especially when you're managing multiple remote devices and technicians. With Zoho Assist’s built-in notification system, you can stay informed about who’s joining, ending, or disconnecting from sessions in real time.

Let’s break down how this feature works and how it helps improve visibility and accountability across your support operations.

Enable Notification settings by navigating to Settings in Zoho Assist, followed by general, and select Notification.

From there, you can choose to receive alerts via desktop, email, or both, depending on your preference. If you enable desktop notifications, you also have the option to select a notification sound to help identify new alerts.

To control which types of activities generate notifications, simply check the boxes next to the relevant events, such as when a customer joins or ends a session.



By setting up notifications in Zoho Assist, you ensure that critical session activities never go unnoticed. Whether you're managing a small team or a large support operation, these real-time alerts help you stay aware, respond quickly, and maintain clear oversight of remote sessions—leading to more efficient support and better user experiences. If you encounter any issues or require further assistance, contact support@zohoassist.com.

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