I've built a custom module in Zoho Desk and am using a custom function to query the records in the module and I'm not having any luck.     The only way I have found to retreive a record is by getting it by its recordID (the long zoho assigned one).    The function is called via a "button" on the desk ticket.   It passes in the necessary parameters (which is working) but always returns 0 records.     Im using invokeURL with this as the completed url:  

criteria is set earlier as criteria = "(cf_status:equals:" + STATUS_ACTIVE + ")";

This call always returns 0 records.

Now, if I do the same thing but search for the record id, it will return the record.

This syntax also does not work:   resp = zoho.desk.searchRecords(ORG_ID, "cm_pro_services_pools", searchMap);

How can I get records in a custom module using deluge in a custom function written in Zoho Desk?