Hello!

 

First, I am wondering how (if it all) it is possible for multiple supports reps to view emails that are sent to our "support" email address. We tried adding our reps email addresses as POP accounts, but when we did this, any emails that were sent directly to the support rep (unrelated to support requests) received one of the automated emails saying "Your request has been received."

 

Ideally, we need the emails that are sent to "support @ ourcompany.com" (the existing POP account for  

[our company]@zohosupport.com) to also be sent to the email accounts of our support reps. Is this possible?

 

Second, we are having difficulty allowing all users to view tasks. I set up a number of tasks and assigned them to one support rep, and the two of us are able to see them, however, we are the only two who can. We have our permissions set so that every can see all info within tasks, accounts, requests, etc. but for some reason it is not working for tasks. Do you have any suggestions as to why this may be?

 

Thanks.