UGRADED TO ZOHO CRM PLUS AND NOW MY TECHNITIANS CANT ACCESS ZOHO SUPPORT

UGRADED TO ZOHO CRM PLUS AND NOW MY TECHNITIANS CANT ACCESS ZOHO SUPPORT

So We decided to upgrade to crm plus which we think it was great to follow up everything across the business but now out technicians can't access zoho support , like they don't even exist anymore , does this mean i need to pay extra $60 per technicians just for them to use zoho support ? not connivance at all.