None of our support agents are able to operate normally on tickets right now. On every ticket that existed before around noon on Friday, on the latest post there is a message that states 'file content is not available'
We can't reply/reply all/forward/save drafts or attach files. It just reloads the page when you click an action button and we have to start over.
Users can enter new tickets but we can't do much with them.
Really need some help here!!