I requested a meeting with Support/Pre-Sales to discuss potential software issues with them. Zoho agreed to the second meeting but then nobody for Zoho showed. I have contacted them 4 times since then with no response. I am still in the evalation phase of Zoho and am concerned this lack of response is a preview of their customer support.

 

Current customers - please provide feedback on Zoho's support.

 

Thanks,

Brent Thomas

 

 

 

 

Zoho,

This is my third request for information or status on a related to the promised meeting for yesterday (after a requested delay by Zoho). Please provide a specific point of contact to work with on scheduling a meeting.

Thanks,

Brent Thomas

---- On Tue, 20 Mar 2012 15:43:19 -0500 PreSales Support <presales-support@zohocorp.com> wrote ----

Hello Brent,

We will call you at 1 PM Central time on Wednesday 21 March, 2012. We can use Zoho Meeting for screen sharing.

Looking forward to speaking with you.

Regards,

Arun S.

Zoho Customer Support

Please Note: I work from 6 am CST to 3 pm CST.

---- On Wed, 21 Mar 2012 20:21:42 -0500 brent.thomas <brent.thomas@zoho.com> wrote ----

Zoho,

I never received any contact from Zoho today regarding a promised meeting. Please advise.

Regards,

Brent Thomas

---- On Wed, 21 Mar 2012 13:17:11 -0500 <brent.thomas@zoho.com> wrote ----

Zoho,

It is 1:15 CST on Wednesday, 21 March 2012. I have not been contacted by Zoha as promised in the e-mail below. Please advise.

Regards,

Brent Thomas

---- On Tue, 20 Mar 2012 15:43:19 -0500 PreSales Support <presales-support@zohocorp.com> wrote ----

Hello Brent,

We will call you at 1 PM Central time on Wednesday 21 March, 2012. We can use Zoho Meeting for screen sharing.

Looking forward to speaking with you.

Regards,

Arun S.

Zoho Customer Support

Please Note: I work from 6 am CST to 3 pm CST.

---- On Wed, 21 Mar 2012 02:09:57 -0700 brent.thomas@zoho.com wrote ----

All,

Let's schedule for Wednesday, March 21st, 2012 at 1:00 pm CT.

Do you have a on-line support tool like webex that we can use?

Regards,

Bren

---- On Tue, 20 Mar 2012 15:02:52 -0500 PreSales Support <presales-support@zohocorp.com> wrote ----

Hello Brent,

I apologize for not being able to call you today.

Kindly let us know your convenient time tomorrow, so that we can call you and discuss in detail about the features.

Looking forward to hearing from you.

Regards,

Arun S.

Zoho Customer Support

Please Note: I work from 6 am CST to 3 pm CST.

---- On Wed, 21 Mar 2012 00:00:09 -0700 brent.thomas@zoho.com wrote ----

Zoho Support and Pre-Sales,

I did not receive any response from my request below. Please advise.

Regards,

Brent Thomas

---- On Tue, 20 Mar 2012 07:24:55 -0500 brentthomas <brentthomas@thomasformation.com> wrote ----

Zoho,

I am still struggling with the Calendar integration functionality with other ZOHO modules. To better understand it's capabilities and integration, I created and executed a semi-formal test plan. I believe I have found two bugs and several potential enhancements. However, these perceived issues may be user error. I would like to request a Remote session with at least one person from Support and Pre-sales to view my computer as I walk you through my plan and identify the issues/concerns/questions. I would like to have the meeting today - Tuesday, March 20th, 2012 at 1:00 pm CT.

Please provide a person from each department and a remote link.

Look forward to working with you today.

Regards,
Brent Thomas