Dear Zoho Support Team,

I am experiencing an issue with my Zoho Mail account where I am able to send emails, but I am not receiving any emails from external senders. When someone tries to send an email to my Zoho Mail address, they receive a "Address Not Found" error.

Details of the Issue:

• Domain Name: [YourDomain.com]
• Zoho Email ID: [Your Zoho Email]
• Number of Users Affected: [All Users / Specific Users]
• Error Message Received by Senders: “Address Not Found”
• Steps Taken to Troubleshoot:
  • Verified MX Records: (✅ Yes / ❌ No)
  • Checked SPF/DKIM/DMARC: (✅ Yes / ❌ No)
  • Checked Mail Logs for Incoming Emails: (✅ Yes / ❌ No)
  • No Email Forwarding or Filters Enabled

It seems like my domain may not be properly configured to receive emails. Please assist me in resolving this issue as soon as possible.

Additional Information:

• If you require screenshots of my DNS settings or email logs, please let me know.
• I would appreciate any guidance or steps I should take to fix this problem.