I created a new support instance yesterday. I have been able to process inbound tickets from the web form and to be able to create a ticket from within the dashboard. I have forwarded my company email to the Zoho support email that is assigned within Zoho support email from my instance.
I cannot however not receive any inbound ticket from any email I send to. I've tried to send to the internal email address and to my support email address (that is forwarded). No tickets are created.
I created a customer portal and setup the configuration. When a customer goes onto the portal and tried to create a ticket, the message is displayed "cannot create a ticket"
Lastly when I try to go and add a new alias I get a message in RED at the top of the screen "Sorry. Unable to process your request. Try again later" This has occurred since I created the new support instance.
Not sure what I can do at this point to determine the causal of these errors.