Hi, we are trying to integrate ZOHO CRM with DESK but from another customer, the integration looks like is correct after the authentication steps but when I hit CONFIGURE button and then select the Fields to be sync, I try to save the changes in order to satar the Syncing process then a error in a red little window is displayed:

Unable to save integration in Desk (Attached snapshot)

what is this problem related to?

CRM version (Enterprise)

DESK version (Enterprise "trial")

NOTE: If I go to DESK portal, I can see the integration "done" and I can even sync my Products with the CRM but when try to sync users/accounts nothing happens (not even a window error) we are so frustrated because we need to integrate DESK before trial expires so we can validate this will be used as our needed solution for helpdesk.