We have recently noticed that our email replies from Desk is not going out to our customers since early December which we think this could be due to the new change from Support to Desk. Upon further checks we have noticed that our SMTP details was left blank therefore proceeded to reenter the password details however it refuses to save with an error code  "Error while processing the request! Unable to connect SMTP server: mail.domainname.com, Port: 465".

Appreciate your assistance at the soonest possible as we would like to resend our replies asap.

Thank you!