Unable to see all tickets issued to a user
When My account was setup it had a different email address. When we changed the email address to the correct one, I can not see some of my requests. When I query them and try to open them it gives me an error saying that I am not Authorised to look at the ticket. What do I need to do to fix this problem? Also under "My Information" there is a cross next to Active. How do we fix this as well?