I have purchased Zoho CRM and Zoho Support.

I have used the ZSC key under Zoho CRM settings (Zoho Apps/Zoho Support) and have added the correct portal and the only one (realtechsolutions).

I am able to go over to Zoho Support site and added tickets into Accounts that I recognize from the Zoho CRM side.

However when I go back to that same account in the Zoho CRM there is nothing under support tickets.

What am I doing wrong?