I am writing to report a recurring issue that I have encountered while using Zoho Mail across multiple web browsers.

The problem arises when I attempt to open an attachment from within an email for viewing or downloading. Upon doing so, I find myself unable to navigate back to the dashboard of our email box. While I have discovered a temporary solution by clicking on the "Redirect" button, it only brings me back to the normal email interface. Unfortunately, the same error occurs as soon as I view or download the document, leaving me unable to return to the email dashboard.

As this issue persists across different web browsers, it is clear that it is not specific to a particular browser or its settings. This significantly impacts our productivity and workflow, as it hinders our ability to efficiently access and manage attachments within Zoho Mail.

I kindly request your immediate attention to this matter and urge you to investigate and resolve this bug as soon as possible. Ensuring a seamless and user-friendly email experience is crucial for our operations, and we rely on Zoho Mail to facilitate efficient communication and document management.

Thank you for your prompt assistance and support in addressing this issue. Your efforts in rectifying this matter are greatly appreciated.