Thank you for your excellent product.

Is it possible to view previous tickets, grouped by the same email address of the customer?

I have a customer who contacts us every few months.

She uses the same email and different aliases every time.

She's a little "cooky"...

It would be a nice feature to get to see if we already have an email address in our customer database.

Please let me know if such a feature exists already.

All the best,

Ron